Last updated July 31, 2026

Privacy policy

Information collected

Requests can include contact details, dates, guest and pet information, accommodation needs, budget, reason for stay, and messages. During an active stay, the Guest Portal may also collect survey responses, arrival and departure estimates, communication preferences, vehicle make and model, color, license plate, parking location, maintenance reports, and resolution feedback.

Photos, video, and property evidence

Guests may voluntarily upload photos or video to document property condition or explain a support request. These files are stored privately and are available only to authorized personnel involved in guest care, inspection, maintenance, safety, or complaint handling.

How information is used

Information is used to review inquiries, communicate, assess availability, coordinate arrivals and parking, identify authorized vehicles, respond to guest needs, create and resolve maintenance requests, improve property operations, prevent abuse, and maintain business records.

Payments

This website does not collect or store payment-card information. Do not enter sensitive financial information in a message.

Service providers

Hosting, storage, security, and email providers may process information as needed to operate the website. Private addresses, guest records, vehicle information, survey responses, and uploaded evidence are not published publicly.

Security and retention

Records are retained as reasonably needed for guest operations, inquiry management, parking administration, property protection, security, legal, and business purposes. Reasonable safeguards are used, but no online system is absolutely secure.